My Musings

August 16, 2011

Adobe Muse – Solving the ‘last mile’ for web design

Adobe has just released a public beta of what it hopes to be the ‘last mile‘ solution for visual designers wishing to…

May 5, 2011

From whiteboard to working prototype. How a startup takes shape!

Following on from last weeks post on the Launch48 experience I thought I might share some visuals of the process…

April 6, 2011

SXSW – Day 3: Bulletproofing your UX Strategy

The single most overheard phrase at SXSW? “I’m an interaction designer from New York”. Pretty impressive, considering the User Experience…

September 7, 2010

The Disney Customer Experience

Anyone who’s studied Customer Experience has heard the name Disney. As textbook as texbook gets, they are the organisation other turn to for insights into how to turn their service delivery around. But how does Disney creates true experience based differentiation, and what lessons can we take from them.