My Musings

September 17, 2010

#ie9launch Party / Review

Despite it’s commanding lead in the browser market, it’s been a long time since IE was considered the hardcore users choice for performance, features, speed, or usability. Generally most power users will use IE once – following a fresh install of Windows, so they can download Firefox. So does IE9 represent a compelling enough offering to restore it as your daily driver? In short, quiet possibly.

September 7, 2010

The Disney Customer Experience

Anyone who’s studied Customer Experience has heard the name Disney. As textbook as texbook gets, they are the organisation other turn to for insights into how to turn their service delivery around. But how does Disney creates true experience based differentiation, and what lessons can we take from them.